Department of posts has been fined Rupees one lakh for delivering a speed post letter in 13 days after it was booked from a Mohali post office.
National consumer forum has upheld the state consumer forum decision to compensate the consumer by paying rupees one lac as fine for the delay.
A Sangrur resident Akhilesh Grover on February 8 ,2011 had sent a filled in application form for the job from Sector 62 post office .The last date for the submission was February 15, 2011 .
However, the application was delivered on February 21, 2011 and Akhilesh Grover could not appear in the competitive exam.
Akhilesh Grover filed a complaint with district consumer forum in June 2013 which rewarded a compensation of Rs 50,000 to him .
Interestingly, the department of post moved the state consumer forum but the forum in December 2015 rejected the appeal and asked the department to pay a compensation of rupees 1 lakh instead of Rs 50,000.
As usual the department of posts appealed against the decision before the national consumer forum which upheld the state consumer forum decision and asked the department to pay a compensation of Rs one lac to the complainant.